FAQS
Welcome to our FAQ Section
At Jakobin Impext, we value your time and aim to make your experience seamless. Here, you’ll find answers to the most common questions about our products, services, ordering process, shipping, and more. If you don’t find what you’re looking for, our support team is always ready to assist you.
Do you buy single pieces or only bulk?
Yes, you can buy both single pieces and bulk orders. All orders are accepted via our website only.
What is the minimum quantity for bulk orders?
Bulk orders require a minimum of 40+ pieces.
Do you Provide Discount on Bulk Order?
Yes, we offer additional discounts on bulk orders. For more details, please connect with our team.
What are your payment options?
We accept:
- Bank Transfer (NEFT / RTGS)
- UPI (Google Pay / PhonePe)
- Credit / Debit Card
- Western Union / MoneyGram
- International Bank Transfer
Do you offer Cash on Delivery (COD)?
No, we do not offer COD. All orders must be prepaid.
How long does processing take?
Generally, it takes 2-3 business days to prepare your order before dispatch. Delivery time 5-7 days depending on location.
How will I get tracking details?
Once dispatched, you can�Track Your Order�on the Shipping page. And Also we�ll share the tracking number with you on WhatsApp.
Can I cancel my order?
Orders cannot be canceled after customization or once processed.
Are all items ready stock?
Orders cannot be canceled after customization or once processed.
Returns and Exchange
If you want to return/replace a product on jakobin , please follow these steps:
Call us at +91 75740 05611 (Monday to Saturday, 10:00 AM – 06:00 PM) or email us at support@jakobininpex.com
I paid cash on delivery, how would I get the refund?
If you choose to pay Cash on Delivery, the refund will be credited either in the form of E-vouchers and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:
How long will it take me to receive the refund for my return?
We take anywhere between 5-7 working days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds or can be in the form of an NEFT transfer to your bank account.
If I receive a wrong product, can I get it replaced?
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request within 7 days of product delivered. You will also have the option to choose a refund for the product.
Sign Up and Login
Can I modify my delivery address?
Yes, House no., building no, street number & pin code can be modified. These changes are only possible, before order is at the “Pending” stage.
Follow these instructions if you face an issue logging in:
- Check your login details. Your username is the e-mail address you used for registration.
- If you have forgotten your password, reset your password using the ‘Forgot your Password’ link on the sign-in page.
- In case the system is undergoing maintenance, please try logging in again after 30 minutes.
- Ensure that your web browser accepts cookies.
If you are still unable to access your account, please contact our Customer Care +91 75740 05611 or support@jakobininpex.com. We will resolve the issue at the earliest.
General FAQs
Who are the courier partners of Jakobin ?
All Jakobin impex orders are shipped from our shop in Surat, India, to the shipping address provided by the customer through our courier partners, which include Blue Dart, DHL, Delhivery, and others.
Do I need to create an account before placing an order?
We recommend creating an account to place an order. Simply provide your details (name, user ID, and password) to sign in, enter your shipping address in the next step, and select your preferred payment method to complete the order.
What are the benefits of creating an account on Jakobin ?
By creating an account, you can enjoy:
- A faster and smoother checkout process
- The ability to store multiple shipping addresses
- Easy access to view and track your orders
- Regular updates and news about our latest collections via whatsapp and websites